ORDERS & PAYMENTS

MY ACCOUNT

DELIVERIES

RETURNS & REFUNDS

CARE & WARRANTY

TERMS & PRIVACY

DELIVERIES

GENERAL

All of our pieces are "made-to-order" which means that we handcraft them specially for you on an order basis upon completion of payment. Upon finalization of your ordered piece/pieces, we will dispatch all of your goods together with a tracking number and you will have to sign the parcel upon reception. All of the deliveries are fully insured by us. A tracking link directing you to the DHL shipping portal will be sent to you via email once your order has been shipped.

DELIVERY TIME

All of our orders are delivered through DHL Express directly from our production house in Transylvania to your home. The estimated delivery time from order placement is currently 3-4 weeks. If you would need to get your product faster, one of our retailers in your area might have you covered. Find our list of retailers here.

SHIPPING FEES

Shipping fees are included for any order above 150 €. For orders less than 150 € fees vary according to the weight of the shipment and to destination. The shipping fee will show up on check-out. All of our goods come in amply sized boxes and your pieces are well protected.

TAXES

All countries within the EU are exempt of any taxes surplus of the total check-out amount. Shipping outside of the EU is however not inclusive of duties and taxes and are not accounted for in the total check-out amount. These costs will however be due upon receipt. Please call DHL in your country for an accurate price estimate of duties and taxes, before you place the order.

Taxes not payed for will mean that DHL will have to return the product to us, upon which we reimburse you the complete price of the product, but will save the right to deduct 25 € as a handling fee and keep any charges for shipping costs.

COUNTRIES FOR DELIVERY

We deliver worldwide, to the following 66 countries:

Aland Islands, Andorra, Australia, Austria, Bahrain, Belgium, Bouvet Island, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India, Ireland, Isle Of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa , South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Virgin Islands (British).

If we don’t deliver to your desired country one of our retailers might do. Find our list of retailers here.

CARE & WARRANTY

LEATHER CARE

The slight imperfections in the leather are natural characteristics of the hides and should be seen as qualities and proof of authenticity. In order to preserve the original quality of the product we advice you to keep it away from heat, sun and humidity which might darken the leather over time. Because of the living nature of the leather, changes in hue or color might occur even when stored properly in a dark place. If exposed to rain you should dry the piece immediately with a dry soft neutral cloth and leave in a well-aired place with normal room temperature. Do not try to fasten the drying process with a hairdryer, drying cabinet or element as it might preserve the darkened water stains. Because of the open pores and untreated, naked nature of the leather stains from cosmetics, oil and water might remain despite proper measures taken. The hides might as well absorb other colors from textiles and clothing while being carried. This could be solved by treating the colored area with a leather cream the same color as the leather.

When not used, please store the piece in the accompanied dust bag on a dark place with normal room temperature. If needed fill the bag with paper and store any crossbody straps outside of the dust bag, preferably hanged in a closet. Treat the leather with leather protection cream or leather conditioner from time to time, depending on use, but not too often. Be aware that some creams or oils could darken the leather. Avoid buying creams with silicone or other synthetic ingredients. Please advice your local shoe repair shop or leather craftsman for further advice on protection creams and conditioners.

REPAIRS & RECONDITIONS

We encourage you to visit your local leather craftsman for repairs or a recondition of your good. If you still would prefer us doing the work we could be of help for a fee, please email customercare@gardendal.se and we will get in touch with you.

WARRANTY

All of our pieces come with a one year warranty from the date of purchase. This covers stitching and hardware, but not natural marks and scratches on the leather, changes in color or hue over time (from exposure to sun, leather creams or its natural changes). Nor does the warranty cover general wear and tear of the leather or hardware.

GENERAL USE

Gårdendal is not liable in any way for damage to the product due to improper use or conservation in a way that does not comply with the instructions provided herein. For specific product care inquiries you could email us at customercare@gardendal.se.